Effective Date: July 20, 2026

Last Updated: July 20, 2026

Welcome

Thank you for supporting HAPCO Music Foundation.

Every ticket purchased helps support our mission of enriching lives through music, arts, education and community engagement. We appreciate your attendance at our concerts, educational programs, fundraising events and community activities.

This Ticket Purchase Policy explains how ticket purchases, admissions, cancellations and other event-related matters are handled.

By purchasing tickets through the HAPCO Music Foundation website or an authorized ticketing provider, you agree to this Ticket Purchase Policy as well as our Terms of Service and Privacy Policy.

Purchasing Tickets

Tickets may be purchased through the HAPCO website or through an authorized ticketing partner designated by HAPCO.

All ticket sales are subject to availability.

Ticket prices, seating availability, event schedules and event details are subject to change until your purchase has been completed.

Once payment has been successfully processed, you will receive an email confirming your purchase.

Please review your order carefully before completing your purchase.

Electronic Tickets

Unless otherwise noted, tickets are delivered electronically.

Please retain your confirmation email until the event.

Electronic tickets may be presented on a mobile device or printed, depending upon the event.

If you do not receive your confirmation email within a reasonable period after purchase, please contact HAPCO so we may assist you before the event.

Pricing

Ticket prices are established by HAPCO and may vary by event.

Prices are subject to change without prior notice until the purchase has been completed.

Any applicable taxes or processing fees will be displayed during checkout before payment is finalized.

Payment

Payments are processed securely through trusted third-party payment processors.

HAPCO does not store complete credit card information on our servers.

Accepted payment methods will be displayed during checkout.

If payment authorization cannot be obtained, your purchase may not be completed.

Refund Policy

As a nonprofit organization, HAPCO relies upon ticket revenue to support its educational and community programs.

Unless otherwise stated for a specific event, all ticket sales are final.

Refunds are generally not available because of:

  • scheduling conflicts;
  • missed performances;
  • late arrivals;
  • changes in personal plans;
  • weather conditions that do not result in event cancellation;
  • artist substitutions;
  • seating preferences; or
  • changes to individual VIP Experience amenities.

Exceptions may be made when required by law or under extraordinary circumstances at HAPCO's sole discretion.

Event Cancellations

If HAPCO cancels an event and it is not rescheduled, ticket purchasers will generally receive one of the following, as determined by HAPCO:

  • a refund to the original payment method;
  • credit toward a future HAPCO event;
  • the option to convert the ticket purchase into a charitable donation, where permitted.

Specific instructions will be communicated to ticket holders following a cancellation.

Event Postponements

Occasionally, events must be postponed due to circumstances beyond HAPCO's control.

When an event is rescheduled:

  • purchased tickets will generally remain valid for the new date;
  • ticket holders will be notified using the contact information provided during purchase;
  • additional instructions will be provided if new tickets become necessary.

If an event cannot reasonably be rescheduled, HAPCO will communicate available options.

VIP Experience Packages

Some HAPCO events may offer VIP Experiences that include enhanced amenities in addition to event admission.

Depending on the event, a VIP Experience may include features such as:

  • Preferred or reserved seating
  • Pre-event receptions
  • Wine, food or hospitality offerings
  • Reserved tables
  • Meet-and-greet opportunities
  • Commemorative gifts
  • Priority entry
  • Exclusive event access
  • Reserved parking
  • Other benefits as described for the specific event

VIP Experience offerings vary by event and are described at the time of purchase.

While HAPCO makes every effort to provide all advertised VIP amenities, certain components may occasionally be modified due to circumstances beyond our reasonable control, including venue requirements, artist schedules, supplier availability, weather, public safety considerations or other operational needs.

Reasonable substitutions of comparable value may be made when necessary.

Changes to individual VIP Experience components – including menu selections, beverages, gifts, parking arrangements, schedules or similar amenities – do not automatically entitle purchasers to a full or partial refund.

If HAPCO determines that a significant portion of a VIP Experience cannot reasonably be provided, we may, at our discretion, offer an appropriate substitute benefit, partial refund, account credit or other accommodation.

VIP Experiences are intended for the original purchaser and accompanying guests and may not be resold or transferred unless specifically authorized by HAPCO.

Unless otherwise stated, all VIP Experience purchases are subject to the same refund and cancellation policies applicable to event tickets.

Artist, Program and Schedule Changes

HAPCO occasionally must make changes to performers, speakers, instructors, schedules, venues or event programming.

While we make every effort to present events as advertised, substitutions or modifications sometimes become necessary due to illness, travel delays, weather, emergencies or other circumstances beyond our control.

Such changes do not automatically qualify for refunds.

Inclement Weather

Many HAPCO events take place outdoors.

Weather conditions may require delays, schedule adjustments, venue changes, postponements or cancellations.

Whenever possible, announcements will be made through the HAPCO website, social media channels and email communications.

Unless HAPCO officially cancels an event, weather-related inconveniences generally do not qualify for refunds.

Admission

All attendees must possess a valid ticket when required.

HAPCO reserves the right to:

  • refuse admission to individuals without valid tickets;
  • deny entry to persons engaging in disruptive, unsafe, illegal or inappropriate conduct;
  • remove attendees whose behavior interferes with the safety or enjoyment of others.

Admission policies may vary by event.

Certain events may include age restrictions or special seating requirements.

Accessibility Accommodations

HAPCO is committed to making its events welcoming and accessible.

Individuals requiring accessibility accommodations are encouraged to contact HAPCO in advance whenever possible so reasonable accommodations may be arranged.

Accommodation requests will be handled in accordance with applicable laws and venue capabilities.

Photography and Video

HAPCO events are frequently photographed and recorded for educational, historical, promotional and fundraising purposes.

By attending a HAPCO event, you acknowledge that photographs, audio recordings and video recordings may capture your likeness.

Unless prohibited by law, you grant HAPCO permission to use these images and recordings for promotional, educational, fundraising, archival, social media, website, news and other organizational purposes without additional notice or compensation.

Guests who have concerns regarding photography or recording should contact HAPCO before the event whenever reasonably possible.

Guest Conduct

We want every HAPCO event to be enjoyable, welcoming and respectful.

Guests are expected to conduct themselves appropriately.

Prohibited behavior may include:

  • harassment;
  • threatening behavior;
  • violence;
  • discrimination;
  • intoxication;
  • possession of illegal substances;
  • destruction of property;
  • disruption of performances;
  • interference with staff, volunteers, performers or attendees.

Individuals engaging in prohibited conduct may be removed without refund.

Security

For the safety of everyone attending HAPCO events, guests may be subject to reasonable security measures consistent with venue policies.

Prohibited items may vary by venue and event.

Guests are expected to comply with instructions provided by venue personnel, security staff, volunteers, emergency responders and HAPCO representatives.

HAPCO shall not be responsible for cancellations, postponements, interruptions or changes caused by circumstances beyond our reasonable control.

Examples include:

  • severe weather;
  • natural disasters;
  • public health emergencies;
  • governmental actions;
  • labor disputes;
  • utility failures;
  • transportation disruptions;
  • acts of terrorism;
  • civil unrest;
  • venue closures; or
  • other events affecting public safety.

When practical, HAPCO will communicate updates as promptly as possible.

Questions About Your Tickets

If you have questions regarding your ticket purchase, event information, accessibility accommodations or other event-related matters, we encourage you to contact us before the event.

HAPCO Music Foundation
PO Box 784581
Winter Garden, Florida 34778 USA
Phone: (800) 409-6133
Email: info@hapcopromo.org

We are happy to assist whenever possible.

Thank You

Thank you for supporting HAPCO Music Foundation.

Every ticket purchased helps create educational opportunities, expand access to music and the arts, support young musicians and strengthen the communities we serve.

We look forward to welcoming you to a HAPCO event and appreciate your partnership in helping us inspire, educate and enrich lives through music and the arts.